Be convinced by the MaikelVE Pro quality!
If you are not satisfied, you can request a refund within 30 days of purchase.
At MaikelVE Pro we are convinced of the quality of our products and associated services. That is why we offer a ‘not satisfied, money-back‘ guarantee for the majority of our products for free. This period runs up to 30 days after your purchase.
We are very sorry that you want to use the right of withdrawal. Because we always try to provide the best possible service and inform you where necessary. Are you sure we can not help you with anything? Our customer service agents are happy to assist you with anything!
MaikelVE Pro embraces this legislation and strives for the best possible service if you want to refund of a product or service. Important to know is that this legislation applies under certain conditions and not for all our services. So you can not use this option if you want to undo a domain name registration.
Have you recently purchased a service with us and you would like to refund it? You can do so by going to My MaikelVE Group, select the service you want a refund for. And then click on ‘Cancel Service’.
We do not charge any costs when cancelling a product or service within the aforementioned term.
Conditions for the refund via the money back guarantee:
- You need to submit the refund request within 30 days after purchase.
- A refund is only possible for end customers and thus not for resellers.
- A refund is only possible for new customers or for existing customers who have never purchased the contested product before.
- When we give you your money back, we consider the remaining months of the contested product (pro rata), from the first day of the next month.
- First, you need to cancel your service via the client area.
- Click on the service you want to cancel.
- After that, click on ‘Request Cancellation‘
- Now you can choose between ‘Immediate (Within 24h)‘ or ‘End of Billing Period‘
- It is possible to get a refund for all products (web hosting, all e-mail products, Sitebuilder, Online Fax, databases)
- A refund is not possible for SSL Certificates, VPS Servers, Dedicated Servers and newly registered domain names.